Laura Arual finds that the word "sorry" is woefully inadequate, but doesn't know what else to say in apology for her careless behaviour.

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  1. I agree Laura, the word itself has very little meaning, but you can always tell if its heartfelt or not. I'm sure that if you say it with the amount of feeling that you sent out this message that the one word is going to speak volumes. Doing it in person gives a visual of body language and tone of voice which is a combination that tells people exactly what you mean. Don't worry, you're believeable :)

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